Trio

Doesn't Recommend

nguyenmm

Joined 6 years ago

Poor customer service, overcooked veal,. I stopped in with my boyfriend for a nice meal on Saturday night. There were at least 10 open tables and we were promptly seated and greeted by our server who took my order for hot tea and our meal orders. The appetizers, steamed seafood dumplings and portobello mushrooms in curried coconut milk, arrived within minutes and were quite good. Thirty minutes passed before we saw our waiter, who finally refreshed our waters, but no explanation was given for the delay. Twenty minutes later, after the 2 other tables who arrived after us were served, our entrees arrived. I ordered my veal medium, my boyfriend's medium rare. After cutting into the meat, we found both our cuts were very well done. Our server took 10 minutes to check on us, but assured us it would take only 8 minutes to recook our meals (why it took an hour in the first place, I'm not sure). Another 15 minutes passed before our plates came, and while the meat was less well done, the medium rare was barely pink, the medium was only pink near the bone and the vegetables were dry and chewy. Requesting a fork and refills from our server, he filled our waters and completely forgot the fork. Eventually I took one from an empty table to finish my meal. Not once during our meal did the manager stop by our table to check on the recooked dishes and it seemed to be too much to ask the server to refresh my tea, which had understandably gone cold after an hour and a half of waiting for our meals. When the check arrived, I disappointed to find that there would be no visit from the manager and we were charged for our full meals, of which I only finished half. As we left the restaurant, the manager waved his apologies to us from an empty table he sat at with another employee. I understand that things can go wrong in the kitchen, but it's no excuse for the very poor customer service. A simple table visit could have made this unpleasant experience much more tolerable. I won't be recommending this to friends.

Recommends

devilmebettie

Joined 6 years ago

Try this romantic restaurant.. This was my first visit to a thai restaraunt. It surpassed every expectation. The atmosphere is clean, sleek, and romantic. It has a relaxed pace. The food is outstanding. The prices are even more outstanding. This quickly became my favorite BYOB and I have since become a regular.

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lala_girl

Joined 6 years ago

Love this place!. I had been to TRIO a few times before and really loved the food and atmosphere. When it came time to plan my wedding dinner, it was an easy decision to make. We had a small party, about 16 total. The owners went out of their way to accommodate us. They provided us use of their third floor special occasion room and even worked with me to create a menu that I wanted, even though the choices I made were not included in one of their standard packages. They even agreed to include one of the specials I had had on a previous visit that was so great, I couldn?t not have it at my wedding. The server, Shane, was extremely polite and accommodating. My friends remarked on how much they enjoyed the food and the room was perfect for our needs. I highly recommend TRIO for anyone who would like a romantic dinner date, a get together with friends or even a special occasion event. The owners couldn?t have been more helpful, the staff was outstanding and the food was fabulous. One of the best BYO?s in the city.

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manders318

Joined 7 years ago

good neighboorhood BYOB. we have dined here on two separate occasions mid-week and neither time has the restaurant been packed. this, in no way, is a reflection of the quality of the food and/or service. we just didn't find it to be as crowded as expected after reading the online reviews. although most entrees and apps are thai-inspired or straight up thai, there are many creative dishes available to those who don't have such seasoned palates. the restaurant's menu appears small but they offer plenty of daily specials to suit many tastes. the dishes are tasty and portions are plentiful. service is also an A+. i have only dined here during during the winter but can't wait for the spring so that we can have a late dinner on the second floor deck, which looks romantic and quaint.

Recommends

shoppergrl

Joined 7 years ago

Great Value. My husband and I went on a Tuesday nite and the place was crowded. The food was good and the service, from Miss Lindsay was very nice. The pumpkin soup was good as was my entree of a whit fish with nuts encrusted on top. Tasty! A good find in the neighborhood.

Recommends

elananolan

Joined 7 years ago

Great Food and Service. I hosted a wine tasting here and it turned out great. The staff and the food was wonderful. The price was right too. I can't wait to come back. I would reccomend the Beggar's Pouches, Trio house salad, and Port Loin. YUM !!!!!!! This is a Philly gem....

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Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. Neighborhood BYOB serves a pan-Asian menu that features seafood dumplings, filet mignon, salted calamari, lemon grass soup and pad thai.

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venusmarsalign

Joined 7 years ago

Fantastic Neighborhood Find. I went to Trio Sunday night (one of the few restaurants open for dinner on a Sunday). We were greeted by a very friendly host. The decor is elegant and understated with orchids and candles on each table. We had a choice to sit on one of the tables on the ground floor or go one floor up. Upstairs there is a nice seating area indoors and a beautiful patio deck garlanded with ivy and tea lights at night. As the sun set, the outdoor lights went on and the room lights went up a little to create an overall effect that was very romantic.

Our waiter was quite nice and the selection of food was amazing. I had a delicious pad thai and my friend ordered the duck garnished with roasted cashews, pineapple and mushrooms. Delicious hint of garlic in the back of the dish. We also had the sweet corn fritters (unbelievable) and a chicken satay. The bill for the two of us was less than $50 and well worth it. The entire staff goes out of their way to make sure you're enjoying yourself without being in your face about it. Great atmosphere, food and prices. Remember that it's byob - we brought a nice chianti with us. It's relatively new to the area so do yourself a favor and check it out before the crowds discover this little gem.