09/16/09

Horrible Service, Good food

by ccdmd

We were there for restaurant week, and the food was surprisingly good. The service was mediocre throughout the meal (took 30 minutes to get our drinks); 20 minutes between courses. At the end of the meal, 2 people were signing their credit card slips, and we were told that another party was waiting and we needed to leave. We had our coats on, we were making out way out, we were not going to wait around and be rude. But because we were asked to leave we deducted from our tip, and we will not be going back.

• Pros: pleasant atmosphere
• Cons: rude service

07/23/09

Absolutely never going back!

by ShoppingDiva84

Ok so basically my review doesn't pertain to their dinner and lunch because I've had both many times and it has been great. My review is in regards to the people who run "sips" on Wednesday evenings. Last night I was completely outraged by the arrogance and non professionalism that their staff displayed. The situation is this. My friends and I were sitting at a table getting drinks when an appetizer of sliders were brought to our table. None of us ordered them but they were brought to our table and sat there for about 10-15 mins and no one had claimed them. At that point, two people who I was with ate the 2 lonely sliders that had no been claimed. With that, the waitress ran over and asks where the sliders went and states that those were not ours and we need to pay for them in a really bitchy tone(ok its a sips menu so these sliders were only 5 dollars, is it really necessary to make such a big deal?) We all agree ok sure we'll pay for the sliders eventhough it was your mistake and the couple you brought them for skipped out on their check and didn't pay for them. She then within a few minutes brings us out a check just for the sliders alone and for the next 20 mins comes back to our table numerous times trying to get the money for the 5 dollar stupid sliders!!!!!!! This waitress mind you is being completely rude and ignorant to us (she is some ugly brunette girl who is pretty overweight, just to clarify so you know who I'm talking about if you go there, beware) and with that I decide to go up to the bar and try and speak with someone to try and rationalize the situation. At that point, this young girl who is probably not even 21, dressed in some cheap H&M suit walks over and says that the 3 people who work for her say that I am lying and that we had stolen other peoples food and that we need to pay for it. I'm sorry but anyone who has worked in the food buisness knows that when a customer complains, you do something to rectify it, not send out some unintelligent child to turn away more guests. I am so disgusted with this restaurant, I will never step foot in there again. Just a warning!

• Pros: ambiance
• Cons: extremely poor management and very non professional staff

02/27/09

A Night to Remember

by bern1509

Atmosphere like no other. ambiance and architecture is like nothing else in philly. Embrace the professional care from its staff and you will enjoy every minute. Food was excellent but I do think it is a dining event for something special not typical grab dinner and run!!! Loved the bar and fireplace and the outside veranda would be amazing in the spring! I want to go back for the happy hour and savour their excellent martini's.