12/26/06

Incredible service, guaranteed

by mbewtra

When my computer's hard drive literally crashed, I spent an entire night either on-hold or running "tests" with Dell support with absolutely no help whatsoever. In the end, I got disconnected and when I called back, was told no one could help me. Out of desparation, I found BCND on-line and gave them a call. I know next to nothing about computers, but Matt managed to decipher what was wrong from my exhausted babbling. He came out to my apartment, picked up my computer, saved all my data, ordered and installed a new harddrive, re-loaded all my data, updated all my servers, and delivered it back to me around my schedule (a fellow, on-call every other night at the hospital). Matt also re-installed the VPNs for the hospital and offered to help re-install anything else that I needed. He even called 1 month later to ask how things were going and make sure everything was working right.

I cannot say enough good things about BCND. All I can say is that they guarantee their work, they work around your schedule, and they actually fix the problem. I will never use Dell support again; and I highly HIGHLY recommend BCND to anyone and everyone.

• Pros: Actually do the job; deliver & pick-up computer; do extra work to ensure quality
• Cons: None

08/11/06

Best experience ever

by jsmith01

I called BCND Inc after a friend told me about their experience with Matt. I have a Dell Dimension 2400 desktop and a Dell Inspiron 6400 notebook. They were both running very slowly. I called BCND around 2pm and Matt came out just 2 hours later. He ran 4 different scans on my system, One for virus's, one for spyware and another to defrag or speed up the harddrive. He then installed virus protection that came with free updates for a year. It took him just minutes to speed the system back at full speed. He then explained several options for a backup system for my PC. I had been using floppies and it had always been such as hassle. He told me that a USB flash drive or USB hard drive would allow for easy-fast backups of all my email / documents etc. He also set me up with an affordable web designer to help re-design my companies website. He knows so much more then the other computer geeks I have delt with and is HALF THE COST!

When he left the internet (verizon dsl) was running faster then before and the dell inspiron wireless signal was higher (he updated my linksys router software). I can't recommend BCND enough. I have told all of my friends about BCND and just for mentioning his name he has extended several generous discounts on his services!

• Pros: honest, reliable, friendly
• Cons: None

08/09/06

Best Computer Service in the city....HANDS DOWN!!

by pablofancy

this guy was on time, actually early, which is nice because the Computer Geeks are always late. This guy is young too, i wasn't expecting a young guy, and he was amazing. 20 minutes and i was back up and running. He explained everything to me like i was 2 which is awesome. I def recommend him a thousand times over.

• Pros: affordable, reliable, prompt