A Pioneer Moving System

10/04/10

Will not produce stored furniture

by Mrs Gonzalez at Citysearch

I wish there was something less than a star, this people are the worst I've ever worked with.

They have stored furniture with them since May 2010 and now are nowhere to be found for us to go and pick-up the furniture.

I wish I had seen these warnings about them before.

Do not use them, that is if they ever answer your calls or e-mail, stay away from them !!!!!

04/06/10

Won't refund ovepayment on move from 2 years ago

by Elliem at Citysearch

I was initially compelled to pay with the cashiers check the estimated amount of the move, with understanding they'd refund any overpayment... which they did NOT do when cost of the move as calculated on the day of the move reflected an overpayment of over $700

This company was meticulous about supplying bids, giving estimates, and receiving its funds, including a deposit on a credit card and requiring a cashiers check for the estimated amount of the move. Yet, despite its efficiency in running its operations — the move itself was entirely satisfactory — they claim to have only a weekend bookkeeper handling accounts payable.

I first filed a complaint with the Better Business Bureau, but Pioneer ignored their letters as well. I then won a small claim court judgment and had a sheriff serve paper. They finally agreed through their moving co association, CSI, to pay the judgement plus subsequent costs in 3 payments... but never made them.

• Pros: good at getting their money upfront and giving me runaround
• Cons: didn't respond to BBB, small claims court or own assn

12/09/09

awful: avoid at all costs

by officer webb at Citysearch

he movers were great, but the company is either run by a bunch of idiots or they are scamming people. Do not use them. Their pricing was certainly fair, but they failed to inform me that they only take a certified check or cash. When the truck was half emptied at my new place they demanded cash or certified check and I was told they would take my remaining belongings to storage and hold them hostage until I paid them in cash. This was Friday evening at 6 o'clock! Only by chance was I able to come with the $600+ in cash. What a nightmare. Talk about stressful. The workmen were polite and gave 110% effort, but they were being ordered to take my furniture to storage if I did not come up with the cash. Scam, in order to rake more money in for storage, etc? Not sure. But at the very least this was bozo, idiotic, amateurish behavior. Don't risk it, there are plenty of other movers out there who want your business and won't threaten to take your belongings. They never even claimed they told me they only accept certified check or cash. And, they were charging by the hour, so how can you pay with a certified check when the costs have not been pre-determined?. I am going to report my experience to Angie's list, the BBB, and every other source I can think of.

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FYI, here is the confirmation email. NOTE: no mention of payment method!!!!!

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Thank you for contacting APioneer Moving Systems. We are one of the leading moving companies in Philadelphia and the five surrounding counties. For your convenience, APioneer Moving Systems is open 24 Hours a day, 7 days a week. We specialize in last minute moves, and would generally be able to move you on very short notice. Whether you are moving a few boxes, or an entire household, you will receive the same courteous, reliable, and prompt service. Also we offer the following FREE services: * FREE Phone/Visual Estimates! * FREE Pre-move Box Delivery!(Some restrictions may apply) * FREE Stairs/Walk Up!(Local Moves Only) * No charge for Overtime! * No charge for Weekends or Holiday moves! * No Charge for Excessive carries! (Local Moves Only) * No Additional charge for Piano handling! (Packing materials additional only) *Basic valuation is included, $0.60 per pound per article. You may purchase insurance thru xxxxx or 1.888.893.8835. APioneer utilizes the most modern, updated, state of the art equipment. Our trucks are all the latest models, clean, and well maintained. This aspect helps us limit and minimize delays due to mechanical breakdown and improper equipment. At APioneer Moving Systems we know that an on time pick-up, and a prompt delivery, is the key to our continued success. Please feel free to contact me at the numbers listed below. (Also if you book today upon receiving this e-mail you may receive free packing materials for your move. Materials are subject to size, date, and location of your move.) 888)686-8084 Fax (215) 677-7920

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• Pros: workers
• Cons: company is amateurish agt best

10/27/09

Last minute movers at a fair price

by Mack B at Citysearch

I was so happy with my move. I was in panic because I had scheduled my move with another company, and on the morning of my move, they cancelled on me. I am a single parent with 3 children and I am on a strict budget. I called A Pioneer on the morning of my move and spoke to Alan. He helped re-assure me that they could take care of it. He called a crew in and by 11 am, they were at my home in norhteast philly. There were 3 strong men with a truck that fit my 3 bedroom house in. The men moved quickly, but cautiously. They did no damage at all. They even took care of my 42in tv. Alan gave me a quote, and he was only off by a half an hour. The price was fair too. I just want to thank Zolie and his crew for being so professional. I would definately recommend A Pioneer to anyone needing a mover.

• Pros: strong, cautious and professional movers

08/20/09

Filing a complaint against Apioneer

by PhillyCitySearch at Citysearch

Dear Frank,

Why do you insist on posting on my site the same thing and now with today as a move date. I will take legal matters against you for slander. I have up to 120 days to close a claim. I can read the IP address to show is posting on my site. You keep posting about 15% which means nothing in the big picture, you received a by the hour quote within 15% not to exceed and do not have a binding quote.

Regards

Alan

I guess posting my experience with Apioneer and Mr Alan Jenkins p1sses him off... But stil, 120 days has come and gone and still no money for damages..

SO I am taking further action. I am filing with the PA Utilities Commision and the Attorney General Consumer protection department.

If you need to as well use this link for more info...

vv vv vv complaintsboard COM/complaints/rip-off-c244156.html

• Pros: Workers are nice guys
• Cons: Charged $300 more than quote and $600 in broken furniture