INFINITI OF WEST CHESTER

I've had several Inifinitis over the years and just bought a new one from this excellent dealership. They run this place like all dealerships should be run. It was a great experience, like it should be. I'm satisfied and excited with my purchase.…

good dealer. I have been to this dealer and had a pretty good experience. I was treated well and never pushed into a sale. My questions were answered to my satisfaction at all times and they gave me a good deal on the trade in. all good things in my book.…

Get the extended warranty... youre going to need it!. I loved my QX56 when it was first purchased, then the flood gate opened and everything that could have gone wrong, did. Transmission issues, cooling system issues, a waterfall in the cargo area every time it rained.

This waterfall issue has been ongoing... I lost my car, collectively, to service visits 2.5 months of the first 9 months I owned it. They gave the car back with the interior incredibly dirty, come to find out they had a mechanic doing the body work. This ended up costing them a new head liner, trim pieces and new carpet. The car sat for WEEKS, verified by management, before being touched for the water issue, as i guess warranty issues wait til last. I looked into trading the car in on something not so possessed but was told that the 7 months i had owned it (7k miles on the car), the value had dropped by $9,000, putting me well upside down on my loan. So, i decided to let them try to keep fixing it.



The car has been back in the shop on and off for the last 4 weeks, with service writer Rebecca at one point telling me I was imagining the leak. (in a much more PC manner). Last week, while the water was still coming down, I drove right to the dealer, no call first, and just reveled in the look on her face as the “imaginary” water streamed down the column.

Back in the shop for 7 days at this point, and it took me telling the service writer what ended up being the issue last time (cracked weld in the roof) and maybe they should check to see if that cracked again……

The service writer Amanda, has never steered me wrong, and always has a smile on her face.

The service manager Rob Anderson, is of questionable character, as he claimed to have never spoken to me before, but i was able to remind him of a conversation involving his daughter (same name as my car.... seriously, how would i know that?!?!?), and all of the sudden the light bulb went on.

Derrick intervened to try get me out of the car again in the last month, as the waterfalls started again, but his idea of "helping" was blue book on my car, and 1500.00 off a new one. That didnt even cover the lost value of the warranty, or the maintenance package i had purchased. My suggestion was a “trade” for the other used QX they had on the lot, that was the exact same car as mine, with the only difference being 2K on the odometer, but that wasn’t even entertained as an option.

At this point, I am letting them try to fix it again…… racking up miles on their loaner. After all, if they wanted me to go away, they would have made me a better deal on another car.…