I can only consider myself lucky that I only purchased one item from them, learned my lesson and will be taking my money to somebody else, who values customers. Donatucci could care less about you after they receive your money.
I purchased a lemon kitchen appliance from them that was completely non functional from day one and never worked. Donatucci dropped it off in front of my house and now considered it "installed" (according to the contract). They basically told me it is my problem that it does not work and asked me to deal with manufacturer.
I was asking to return the item and was willing to take 20% loss that I would need to pay for restocking but since they don't want to loose any money, they told me that according to the contract I had installed it and therefor nonreturnable.
Yeah, installing means plugging it in the outlet and finding out that appliance does not work.
Stay away, horrible business.
Horrible Service & Bad Workmanship. I put in a new kitchen several years ago and I have regretted it ever since. I originally went to Donatucci's to purchase a commercial stove. After looking around the showroom I realized that I could purchase my cabinets there too. I ended up having them do the whole job. Biggest mistake of my life. The designer made a lot of mistakes...he planned the kitchen and when the workers arrived they told me that one of the walls had venting and gas pipes in the way and they said "Who the hell is suppose to move them?" Soffits with soil pipes that they didn't pick up on...Since the kitchen was designed with these structures removed I had no choice but to pay a lot more to have them rerouted. Also I purchased a Viking Stove top with a grill. The designer told me I needed venting and suggested a down draft which cost me $1200.00. After it was installed I realized that it was not doing the job. I found out after calling Viking that that venting system should have never been sold with that particular stove top. They told me I should have installed an updraft system. I called and spoke with Mr. Donatucci...He is the most ignorant man I have ever spoken with. I called him after I used the stove once....He said "what the hell do you want me to do with it...I can't lose money...not my problem." He is the biggest creep out there! He also has lousy, lazy and incompetant people working for him. Sons are big mouths too. They sent one nasty old carpenter out to do all this work and one mentally challanged assistant. Cabinets didn't fit, never leveled anything. Dishwasher front was put on upside down. Cabinet ends were back ordered and when they came to put them on the man split every one with his too powerful nail gun. I should have gave them all the boot early on in the project and hired a lawyer to get my deposit back. I'm mad at myself that I let these creeps bully me. I just wanted these guys out of my house and wanted this project from hell to end. Beleive me everything I am writing is the Gods honest truth. I have been pissed off about this kitchen for years. Hope someone out there reads this post and saves themselves a lot of greef and money.
On time and magnificent.
Here's a letter I recently sent to Mr. Donatucci. I thought a public read would show my appreciation more than the personal letter:
I can't believe it's time to write this letter, but, true to your word, my kitchen is finished before Thanksgiving. My husband and I just want to let you know how thrilled we are with our magnificent new kitchen. The cabinets and appliances are gorgeous, the countertop and backsplash are magazine worthy! We never imagined when we started this process that the end result would be so beautiful.
Your people have been a dream to work with. They take as much pride in the results as we do. They are wonderful craftsmen and the quality of work is beyond compare. We know that when it's time to start the rehab of the bathrooms, we definitely want your team to work with us again.
So thank you, thank you for making our 31 year old kitchen as young and as beautiful as anything we've ever seen!
A fabulous kitchen from a great TEAM.. I recently had my kitchen totally remodeled by Donatuccis. It’s beautiful. I know the price was sharp because my husband shopped it from here to heaven. What I wanted to write about particularly were the two installers and their helpers who worked in my home. They are true gentleman. I’ve been through the ringer before and these guys were the polar opposite. They were unfailingly polite and considerate of my family. Disruption was a minimum. They showed up when they said they’d show up. I can’t say enough about Frank and Carmen. I recommend them highly.
Professionals from start to finish. I shopped the home centers and wanted to give the local guys a try. A friend from my wife's office told me to try Donatuchis. We're glad that we did. I just wrote Mr. Donatuchi a note and I wanted to help them out on the web if I could. I really liked all of the selection and their price sounded pretty good. About a week later I received a call from Mr. Donatuchi about a promotion Kraftmaid was running on my Maple cabinets. He helped me through it and saved me an extra 10 percent. That's money I would not have found without him. I know I wouldn't get that at a Home Center. They delivered it in 3 weeks (even though my wife wanted a special color). and it fit perfectly too. They made me a real nice corian counter and saved me a bunch on the appliance package. I wouldn't have thought this 3 months ago, but it pays to shop the mid-size and family owned guys.
I need to tell the truth.
I used to work at a home center in the area. Every few months my boss would have me write fictitious negative reviews about our toughest competitors. I now realize what a @#$%^ he was. I'm going back through 'my list' trying to right a wrong.
Donatucci Kitchens was probably our primary independent competition. We carry the same cabinetry line (Kraftmaid). They always blew away our prices. My boss had us post a couple of negative reviews and then would reference them to a customer when he got himself into a price jam. I owe them and the many of my old clients an apology.
Suprised these people are still in Business.
Wth all the great services and showrooms out there who actually care about customers, why are these guys still in business? They are rude, expensive, and the service is just terrible. It took 3 months to receive the wrong cabinets. And was anyone apologetic about it? or offered us a discount for their mistake? NO they did not.
What an appalling group of people!
ABSOLUTE NIGHTMARE !!. HAD KITCHEN REDONE TOOK 3 DAYS SHY OF ONE (1) YEAR TO COMPLETE DUE TO INCOMPETENCE AND MEASUREING INCORRECTLY , " WAITING FOR THE CABINET " TO COME IN , CONTRACTOR SHOWING UP SOME DAYS AND "HAVE TO LEAVE EARLY". LEFT ELECTRICAL OUTLETS OPEN AND UNCOVERED WITH LITTLE KIDS IN HOUSE. OH YEAH "CASH UP FRONT" BEFORE CABINETS BROUGHT INTO THE HOUSE OR HAVE TO CHARGED FOR RESOCKING FEE ! THEY HAVE A BEAUTIFUL SHOWROOM BUT RECOMMEND TO NO ONE !!!!!!! STAY AWAY...SHOP SOME WHERE ELSE
WARNING STAY AWAY.
I purchased cabinets and appliances from Donatucci in late DEC 07. Delivery date for the product was supposed to be early FEB. A month goes by, my check is cashed and Donatucci calls to tell us the cabinet style we picked was discontinued. Cabinets were finally delivered in mid-march.
Why would it take 1 month to findout the cabinets were discontinued? If your speciality is kitchens, wouldn't you think they would know about the products they sell? Why was my check cashed before a firm order fo the cabinets was placed?
When the cabinets were finally delivered one of the doors was damaged. The sink facuet did not fit the countertop. Crown molding that was supposed to be delivered with the cabinets didn't come until April 3rd.
We were told the project would take 2 weeks by our contractor, but because of Donatucci's failure to fulfill their responsibility to their customer the project is now into its 5th week.
Think about having no access to your kitchen for 4 weeks!
When questioning Donatucci, they were less than helpful. It was so bad during one conversation we got into a screaming match and I was hung up on. Go figure, thousands of dollars spent at their store and they find it perfectly acceptable to argue and hang up on a customer.
It seems when they take your money they wash their hands of everything.
This is not a isolated incident. With a little research on the web you'll find other horror stories like mine
Definately not a customer friendly organization.
A bit of friendly advice, save yourself the aggravation, find another supplier. They are a dime a dozen. No sense spending you money or wasting your time patronizing such an company.
Great Showroom, Knowledgeable Staff, Attentive service from start to finish.
Struggling to find the right contractor for my kitchen remodel, a coworker recommended I take a ride over to Donatuccis in South Philly. She said that the father had done her parents kitchen in the 70s and that his sons had just provided her kitchen a year ago.
I walked into the showroom and WOW! It was four times the size of any kitchen and bath showroom I had ever seen. Not knowing where to start, a designer/salesperson came over and helped me sort out between all of the choices and allow my husband and I to focus on what was best for us. She came out to our home and got the measurements and feedback on the way we live. SHe presented us with the coolest color renderings of what we were going to get. The prices were really fair. It was a lot less than the home center and the quality of the presentation was light years better.
I've had other work done in my home. I understand having your life disrupted within the walls of your place is an emotionally nerveracking experience. The two Donatucci brothers made sure that their installers were respectful, professional and that the job was done right. They were all nice guys.
I wanted to write this and get the word out for this 'team'. I delt it was a little, but great way to repay them for being reliable in a field that sometimes isn't so much.
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