Forever 21

Doesn't Recommend

Dianne Eramo

Joined 2 years ago

Clothing you can't wear twice and terrible customer service. This store has horrible merchandise and customer service. I will never shop here again and I will tell all of my friends about the terrible experience I had with them.

I thought I got a great deal on some cute dresses, but I hand washed them in cold water and hung them out to dry only to find that they had shrunk so much I couldn't wear them again. I tried to return these dresses to Forever 21, explaining to them what had happened but they refused to give me a refund or even store credit because I had worn the dresses. I called customer service and they just repeated what the store had told me. Basically, the only way you could wear their merchandise more than once is if you never wash it. I will not waste my money at such a terrible store ever again.

Doesn't Recommend

AvidShopper

Joined 4 years ago

Negative experience with merchandise and customer service. I had a very negative experience with Forever 21 merchandise. I contacted customer service to no satisfaction. I contacted the Better Business Bureau, who contacted Forever 21 three times with no response. Now, I am posting public complaints to warn consumers about their blatant disregard for consumer concerns. I will also elevate this to local Consumer Affairs.

Forever 21 is a terrible company that doesn't care about its patrons, offers poor quality products, and features a stingy return policy that is dissimilar to many of their competitors. These stores are flagrantly peddling garbage to the public, knowing full well merchandise will fall apart or shrink beyond recognition within a couple months of purchase. I will never shop at these stores ever, and this company has gained a negative referral forever.

CONSUMERS: Spend your money elsewhere. There are too many authentic, quality businesses closing that actually care about their customers. Let's help close the doors of the ones who really deserve to be out of business, such as FOREVER 21.

Recommends

Contributor

Joined 10 years ago

Trendy clothing and accessories for teenage girls and clubgoers on a budget.. In Short
If the latest pop diva wore it on MTV, it'll be here, but at a fraction of the cost. Find jeans and minis, sweaters and faux fur wraps, underwear, sweats and more. The stores feature lots of bright colors, sparkles and markdowns. The prices are astoundingly low--it's possible to get an entire outfit for less than the price of a Calvin Klein T-shirt.