Melograno

10/15/09

Did NOT live up to the hype!!!

by glammarama at Citysearch

Maybe they were having an off night when I dined there, but my experience at Melograno was disappointing. I was so looking forward to eating here after so many people I know had raved about the place. It wasn't horrible but my server seemed out of it and then, when I got my food it was cold! I hate that! And my server was didn't come back to check on us for at least 20 mins. At that point I was over the whole experience. Disappointing!

• Pros: cute atmosphere
• Cons: bad service, food was cold, portions inconsistent

05/27/09

Worst.Service.Ever.

by Jolin at Citysearch

In this bad economy, don't waste your time patronizing this establishment. The service is so awful that the food did not make up for any of the experience. There are PLENTY of other restaurants who are more deserving and will feed you equally well if not better,

I organized a dinner for a group of friends there last week and the hostess was haughty and curt from the begining. Granted my group was large but she insisted that I cut down my number from 13 to 12 in order to not be forced to order from a limited prix fixe menu. I did not see the difference in one extra person and even offered to pay the prix fixe price just to be able to sample their full menu. She would not budge one bit so I was forced to uninvite one person from my group. The kicker here is that she ended up splitting our dining group into two tables anyway so the ordering was separate as was the check. In this light I don not see WHY she felt so high handed to limit our group since we were for all intents and purposes two separate tables.

From the moment our party arrived she reminded us over and over again that we wre not allowed to stay past 8pm. Who DOES that? There are many polite ways to say it and perhaps ONCE is enough. Nevertheless we got the message when they rushed us through dinner. It was as if we were part of some marathon that we weren't aware of. Our waitress did not smile once during the meal and stood glaring while we looked over the menus. The server was rude too and yelled at a girl in our party when he couldn't remember who had what dish. When she tried to help clear some space on the table he even got tiffed.

15 minutes to 8pm, as we were finishing up our dessert the waitress flung our check on our table without even asking if there was anything else we needed or if we were ready. We would have gladly vacated knowing that there was another seating but the fact that there was no courtesy shown whatsoever throughout our entire ordeal there, needless to say we were all incredibly disappointed and by our experience.

I believe that Melograno has gotten too caught up in the hype that it is such a hot spot that they forget that it's their CUSTOMERS who keep them that way. They are arrogant and rude so be warned if you choose to try your luck there. You can be sure that none of our party of 12 will ever go back there again.

• Pros: decent food
• Cons: Awful service. Arrogant hostess. Rude staff.

03/20/09

Disappointing

by lindas at Citysearch

I went one Sat. at 5:30 with my 3 teenage daughters. I had been there several times recently with my husband and friends. We were treated very well then. But, with my daughters - we were treated very differently from any other time we had been there - and any other table our server was serving. Not once did our server ask how the dinner was - or if we needed anything. He was re-visiting the tables around us multiple times. We even tried to catch his attention, only to be ignored. I don't care how good the food is - when all customers aren't valued equally - there are plenty of other good BYO's in town. Right down the street - Porcini - everyone is treated like a valued customer and friend!

• Pros: great food
• Cons: service