Best Cheesesteaks!!!. First, to anyone who is reading this, Marco Polo is under new ownership. It used to be called Dragon something pizza, but two months ago the ownership changed. The guys that work there are awesome! I also seriously believe that they have some of the best cheesesteaks in Philly. I don't know what they do to them, but damn they are amazing. Recently, they just brought on a guy who is an amazing cook and they are planning on offering specials which he will create. I tried one hoagie he made which had chicken, spinach, roasted red peppers, and onions and it was so good you would have had to pry it from my cold dead hands if you wanted any of it. Seriously, Marco Polo is new and improved and I highly recommend this place.
Hostile phone service,.
I have ordered from here several times, the pizza is not recommended, but i have to say I did like their wings, but READ ON, because this is a GOOD ONE:
After orderering, and waiting longer than I was told, I recieved my order. Things were missing from the order (and not the first time for this) and the bill was incorrect. The person on the phone could not answer simple questions as to whether there is a delivery fee or not (It does not state this on the menu.) This possibly could have resolved the inaccurate calculation, but without a straight answer, you can't tell. I became frustrated by the person on the phone, so I asked the driver for my money back and sent back the food. I received a phone call back about 10 minutes later with a person screaming at me and threatening me on the phone that I owed them money. Wow, this is truely unbelieveable!!
Dirty and Poor Customer Service. The place is very dirty. And the people who work there are very unfriendly. I do NOT and will NEVER recommend anyone coming here.
2 hours for a SALAD. I have never dealt with a restruant quite like this. I ordered a salad from Marco Polos at 12:00 pm 2 hours later still no food, I am only 9 blocks away from the restruant, Instead of trying to fix the situation they spent 10 minutes trying to argue with me that the delivery driver took it out over an hour ago. Finally I told them that weather it arrives or not I am not paying so they told me fine, they wont bring it to me. Do your self a favor and never order from this reastruant, they have the most horrible service I have ever seen.
Food not suitable for human consumption!!!!. OK, I'm being just a LITTLE dramatic, no not really. The portions are extremely small, the prices are high for such mediocre food. I ordered buffalo wings and the wings were literally smaller than the size of an average thumb. It took forever for them to make the food (maybe because they took the whole time sucking every last drop of fluid from the wings because they were as dry as beef jerky). After eating it I got the bubbly squirts for days!!
Amazing Buffalo Chicken Pizza. I can't say that I have gotten a lot of food here but what I have gotten I liked a lot! Buffalo chicken pizza is one of my favorite "bad" foods to eat and so I ordered it from this place. I was more than pleasantly surprised to get the best Buffalo chicken pizza I have ever had! It seemed like there were good portions and detail put into the food and the price was fair. I would absolutely order it again and would be open to trying any of their other dishes!
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