08/11/09

If you are looking for relaxation Go Elsewhere!

by mjd0527

This spa is the antithesis of what a spa should be. You would expect relaxation, forgetting about your worries and everything else a spa should be. Especially a spa at the Ritz-Carlton in Philadelphia. This spa was everything a spa should not be. When you wait for your appointment most spa's will have a calm and tranquil waiting area where you can relax and unwind while you wait. Not this place. Here you sit in a small area next to the area where people are getting their hair done and you have to listen to loud hair dryers and echoing conversations. Next you are also seated right next to the front desk. Where on the day we were there the staff felt the need to yell and loudly discuss their issues that day. The rest of the staff was running around and making for a more tense and stressful expereince than relaxing. The spa was also understaffed and they let everyone know it with their horribly loud conversations.

We actually had to cancel our appointment because we could not stand to wait there in that environment anymore.

Please save your money and go elsewhere. This is not what you would think the Ritz-Carlton should be.

• Pros: In a beautiful hotel in a great part of the city.
• Cons: Awful staff, no relaxing places in facility, small, loud

04/16/09

RAELEAH

by jennygirl39

Used to go to Ritz for facials and waxing with Rae but now shes gone and I couldnt be happier for her cause that place is crazy. Overpriced. I get the same services from her at Pierre and Carlo and the prices are reasonable. Good in this economy

• Pros: nothing
• Cons: Raeleah gone

10/16/08

Wonderful Haircut!

by mwh07

New to the city - I surveyed several salons before selecting Richel D'Ambra for my haircut. What truly motivated me to give them a shot was the wonderful service I received well in advance of my haircut. Due to my crazy schedule, I called the salon multiple times to change my appointment and each time I was greeted warmly and accomodated without any hassle (thank you Najada!).

Initially I was a bit cautious of the treatment I would receive given the salon was located at the Ritz Carlton and I'm not exactly their 'target audience' but I was pampered from the minute I walked in till the end of my package. I got my haircut and accent highlights from Joe Butler. All I can say about Joe is that he is a wonderful person and an excellent stylist. He was patient on hearing what I wanted to get done and even better at explaining what would be a better choice for me (thanks joe).

• Pros: Joe Butler
• Cons: Parking!