Blue Mercury

Doesn't Recommend

hanna b

Joined 2 years ago

Never setting foot in here again. Ok, I'm officially boycotting this store. After recently being treated like a felon for wanting to return an item, along with several other problems I've had with this place over the years, I've decided to never set foot in here again. Blue Mercury no longer corners the market on cosmetic brands that I like, so there's no reason to have to endure yet another unpleasant shopping experience here. I go elsewhere for my salon services, so this review is strictly for the store itself.

Here's a list of my complaints:

1. Competitive, aggressive salespeople who pounce on you before you're completely in the door (they practically yell across the store--like going into Vitamin Shoppe).

2. Only issues store credits, even with unused merchandise, and treats you with disdain whenever you make a return.

3. Elitist and competitive attitude permeates the place.

4. Overall lousy customer service--e.g. no one has ever gotten back to me when I requested a product that was out of stock. This has happened to me on several occasions. They just seem to go through the motions of taking my name and phone number.

I live very close to this store and it would be nice to be able to just pick up an item or two when I run out, but I'vereached the point where I don't want to spend any of my hard-earned money in this place. When considering the gracious employees and excellent customer service at Sephora and Nordstrom, I'll go a little bit out of my way.