Newtown >Toppers Spa Salon Bucks County
Management is Excellent!. I was dismayed and disappointed when reading the disparaging remarks about the Management at Bucks County-specifically Allison, the Spa Director. I would like to share my wonderful experience at Toppers Bucks County, and how Allison helped us and turned a problem into a solution! I had recently booked some appts on line for my sister and myself, to congratulate her on her new job-- a Spa Day- perfect way to celebrate! I took advantage of the on-line discounts, and booked our appointments on-line- I thought I had done everything right, but, I inadvertently booked the wrong services, and I did not read the whole booking policy, so when we arrived at the Spa, We had all the wrong appointments booked- since, I was out of town traveling and did not get back into Bucks County until the night before the services, I did not receive a confirmation call- hence, the problem when we arrived- The Front Desk Person (I do not know this "Nick" person, we had a lovely lady assist us) was very kind, but could not really help us, so, I asked to speak with the Manager- Allison came out, greeted us, and went over the booking problem- I freely admitted this was my fault- and Allison quickly surmised what the problem was, and said that, "No problem-give me a moment and wewill take care of this- and get you the appointments you wanted." As this was a Saturday, and the Spa was busy, I was immensely impressed-aside from having to wait 20 minutes for our nail treatments we had a WONDERFUL time and, BIG KUDOS to Allison for helping us,correcting the booking, and allowing us to have a Great Spa Day! She was kind,calm, respectful, and COMPLETELY PROFESSIONAL! The ONLY thing I will agree with the previous review is that the Massage Therapists, Aestheticians, and Nail Techs are wonderful! I was actually going to write a glowing review about this, but, on Monday I was back at work and I got busy again and forgot. It wasn't until a friend I recommended Toppers to alerted me to this review that I have decided to respond. I work in Sales/Marketing, and I can say that it is best to keep these reviews professional- not personal- and to share experiences- not feelings about a person- let's keep it professional. Allison handled our experiences beautifully and professionally- Terrific Manager!
Management Is Much To Be Desired. My last visit I was informed Nick is longer at Toppers and abruptly left. Nick was an asset, breathing life into reception area. The Spa Director lacks any type of life, professionalism and personality. Nick ran that place better than Allison. Allison should have been the one that left, not Nick. Thankfully, this location does have good massage therapists and estheticians. If it wasn't for them, I wouldn't be back.
Vilma is the best. I have been going to Vilma for a couple of years now. She is very sweet. She is truly an artist.
VILMA DEVOLE IS AN EXTREMELY TALENTED HAIR STYLIST!!!!. I MUST SAY I HAVE BEEN TO SEVERAL TOP HAIR STYLISTS THROUGHOUT PHILADELPHIA AND MANY OTHER CITIIES. HOWEVER VILMA AT TOPPERS IN NEWTOWN IS SIMPLY THE BEST!! SHE IS SUCH A TALENTED AND CREATIVE GIRL WHO WORKS WITH SUCH AMBITION AND MAKES YOU FEEL LIKE THE MOST BEAUTIFUL PERSON WHEN YOU WALK OUT OF THE SALON. MY MOST RECENT EXPERIENCE WITH HER WAS AN A+++. I HAD HIGHLIGHTS, LOWLIGHTS, GLAZE, A BEAUTIFUL HAIRCUT AND EVEN BETTER STYLE DONE. I COULDN'T HAVE BEEN HAPPIER! I HAD TO ATTEND A CHARITY EVENT LATER THAT EVENING AND EVERYONE WAS AMAZED. I HIGHLY RECOMMEND VILMA TO ANYONE WHO IS LOOKING FOR AN EXPERIENCED HIGH END, TALENTED, CREATIVE, MODERN HAIRSTYLIST!! SHE ALSO GIVES THE BEST ADVICES IF YOU'RE NOT QUITE SURE WHAT IT IS THAT YOU WANT TO DO WITH YOUR HAIR. GO VISIT HER!! YOU WILL BE HIGHLY SATISFIED WITH HER WONDERFUL WORK!
outrageous Prices Terrible service!.
I had a gift card to get a pedicure, surprised that a pedicure was 55$!, but felt it would be quite the experience from a high end salon. Yeah right! The nail technician threw a basket of colors at me, not many to choose from, I left with the same calluses I came in with, oh but i got a free bottle of lotion- please!
ill still with my local nail shop, who massages my feet, buffs them smooth, and even rubs my back when im under the dryer..oh yeah and their only 20$
Don't waste your time or money!
My kids and I had purchased a gift certificate for my wife for Mother's Day approximately five years ago for a day at Topper's Spa. She felt physically uncomfortable immediately after the massage and within a day or two she was pretty much unable to walk without being under the influence of heavy medications.
We found later that the masseuse was new and her experience and credentials were questionable. From this day at Toppers and in particular this massage my wife was in extreme pain and incapacitated for over two years until we were able to by chance find a doctor that recognized her injuries and was willing to perform an extensive operation to relieve her pain.
I have no issue with Toppers at this point, I would just like for people to know that just because you patronize a familiar name such as Toppers the people under their employment might not always be held to the same standards as might be expected. And I hope that no other family has to go through an ordeal such as the one that my family and I had to endure.
DON'T GET YOUR HAIRCUT BY VILMA.
I asked for an experienced stylist because I was getting a significant new cut. Prices are pretty high, so I thought they'd have high-end stylists. Took pictures of what I wanted. Asked her if she'd ever cut hair that way. She asked if I wanted to keep the back longer (yes), she said she'd cut it longer and I could get it shorter if I wanted. BUT - SHE BUTCHERED MY HAIR. Had some excuse like (oops) she needed to make is shorter so it wouldn't flip up. (Why didn't she asked me?) Does not know what she's doing.
I recommend you stay away from this place!!!!
what a mess. ill tell you i went here a while ago to get my hair done and of course joseph isnt there any more,figures..so i went with my sister ,the facial girl sounded like a frog! she was a little unkept and not to pleasant,i thought i would get first class service ,yea ,,not! and the massage girl ,omg! where do they find these employees, she was a big sweaty mess reminded me of penelope,porkys girl friend ,i could hear her huffing and puffing while doing the massage,,,she was all red faced,yuck not appealing at all.,really?not relaxing at all,and forget the hair salon ,joseph isnt there so thats a done deal,go to david witchells on state street,now theres a treat!
Natalie is Awesome!. Toppers is a nice place, but Natalie is the best! Not only does she know all the trends and is super technical, her personality is one of the best in existence. She's very creative and really listens to you. She knows exactly what you want, and does it. Also anyone who can get my hair as white blonde as she does without breakage, deserves a reward. I couldn't ask for anything more in a stylist!
Love it!. When I first moved into the area, I had a hard time finding good, quality services. A friend recommended I go to Topper's Spa in Newtown, and have been coming here ever since! I have been to a couple different massage therapists (Phylis (sp?), Katie, Kim, and Brandy (sp?) to name a few), and love them all! The facials are relaxing as well, and all of the estheticians are good. Just found that they have discounts listed on their website too! I will never go anywhere else since I found this place! Thanks to everybody at Topper's for always making me feel comfortable, relaxed, and welcome! See you soon!!!
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