Mambo Movers

Thanks Sam, Nathan, and Justin!

by gossam at Citysearch

I was not thrilled to have to move at the end of summer 2011, but I had no choice. As a token to assuage my depression at having to move, I decided to pay for movers for the first time in my life. I was told by several to try Mambo and I have to say it was a great experience. As they promised, 3 guys showed up - called ahead to confirm arrival - they were friendly and polite. And they handled my 100+ year old antique furniture with the utmost delicacy and there were no instances of damage. They also worked nonstop and completed the job in an expedited manner. I was very pleased by the experience and they will be my go-to movers for now and forever in Philly. I <3 Mambo!

Mambo shamblo

by Sarala at Citysearch

Mambo movers should be renamed Bait-n-Switch Movers. I've been burned twice, and it won't happen again. First time, moving an entire household, they

promised 2 trucks & 4 strapping young men; Mambo showed up with one truck and 2 guys - and charged me double their estimate because it took twice as

long! AND left a van full of my stuff on the porch! Adding insult to injury, I had to shell out more money to rent a truck the next day, a holiday, and scramble for friends to help me recover the 'left behinds.'

Second time, figured it was a much smaller job and they could handle it. Wrong! I contracted them to move a bed, rug and coffee table, and a couple of boxes from a friend's house to mine. They moved out my old bed, then, after pushing the new mattress through a window at my friends' house, told me it wouldn't fit up the stairs of my house. They started to cart the old stuff back in, I pointed out there was 8" clearance and the new mattress was only 4" larger - they had the audacity to charge me an extra 150 bucks to go back and re-move the new one!

I have since heard horror stories from others: holes punched in walls by an ill-handled armoire; boxes left as trash on the curb; the legs cut off of a sofa when Mambo got it stuck in the turn of a hall.

Twice burned, they won't get a chance for "3 strikes." They are OUT.

Did not live up to the hype

by offandaway at Citysearch

First problem, however slight, was that they insisted on me emptying out all my dresser drawers before moving. I've never had to do this when moving before, but hey, they're the experts in the city, I'll do what they say. But the first real issue I had was Mambo calling twice in a 2 hour time frame, the day before the move, saying if I didn't call back to confirm by noon they were going to cancel my move. What?! I work! I was in a meeting! So then they tell me that they are going to have to move me to the afternoon slot, because someone else was going to be using the hoisting equipment.

This was unacceptable because we scheduled our move over a month in advance, making it clear we were hoisting. They called back saying they could do it, but suddenly our price quote jumped from $120/hr to $129/hr. What else are you going to do when you have less than 24 hours before the move?

The day of the move they arrived on time. However, they were not as quick as everyone was saying. My boyfriend and I did have a lot of stuff, but we also lived in a 450 sq. ft. apartment in Old City. How much stuff can really fit in there? Apparently over 2 hours worth of loading. I should note this was not the part that required hoisting. They seemed apprehensive about breaking down some of our furniture, despite the fact that they reassured us over the phone and on the website that this was all a part of the job.

They did not waste any time in travel, as they beat us to the new place in South Philly. Then the rest of the moving began. Turns out they couldn't hoist to the third floor, so they worked their magic and somehow got everything into the place. Why did I dock three stars then?

1. The move took 5 hours at $129/hr. We were originally quoted at 3 hours for $120/hr. This is a HUGE price difference, especially when they only take cash.

2. The didn't reassemble any of the furniture that they disassembled. Yes, I realize this would have cost me more time/money, but it was more the principle. The one thing they did dis-and-reassemble involved a lot of manpower and swearing, which was a little uncomfortable.

3. Boxes marked fragile (glasses/plates) were found under boxes of books (that were clearly labeled books). One mover also dropped a fragile box right in front of me, and didn't really apologize - just said the printer box was too slippery. They overall did not seem to care about our things, and if I wasn't so anal about how I packed my breakables, I'm convinced half of them would have been shattered.

4. One of the movers actually told me to start carrying things up to the third floor. My boyfriend and I did a couple trips and stopped after we realized we're paying these guys $129/hr and now we're moving our own things?

5. I guess we didn't tip well enough (especially considering how unhappy we were) because after I gave the one guy his tip, he stormed out. Can you at least wait to complain until you get out to your truck?

After all was said and done, we were out $705, and were left with everything in the new place, but broken down and in complete disarray. I wouldn't use them again.

Incredibly rude.

by L1028 at Citysearch

I recently spoke with Mambo movers over the phone to get some information regarding my upcoming move. The person I spoke to over the phone was incredibly rude...he was very short with me and refused to give me a rough quote. Thanks to this rude person I will never use this company.

Beware of Mambo Movers

by micl1685 at Citysearch

Beware of Mambo Movers...

Unfortunately, there is no option to give this "company' a -100 star rating..

Mambo" moved" me last October..

In the process, they lost or stole $35,000 worth of my belongings.

They have an insurance policy with Travelers Insurance that will pay 30 cents per pound for my losses..and for yours...

They "lost" or stole one item that cost me $15,000, but weighed no more than 2 pounds, and can now only be replaced for $30,000 at today's prices..

Their insurance company will pay me 60 cents for this item....

Mambo was required to ask for an inventory before the move, but didn't..They also couldn't provide an accurate receipt....

I have asked Mambo to deal with me directly, but have only recieved physical threats and hang up calls from one of their owners named Serge, in return...

Mambo also receives most of their payments in cash. No credit cards, no personal checks....

Which means..

1. the customer has no recourse..

2. They are hiding money from the IRS, which means they're stealing tax dollars from all of us, even from "satisfied" customers...

They know what they're doing - do you????

I tipped their "workers" generously...and like another reviewer on this site stated, what a big mistake that was..

If you choose to hire these pirates at your own peril...DON'T TIP, DON'T PAY - UNTIL YOU UNPACK...

Beware of liars, thieves, con artists and thugs...

Beware of Mambo Movers.....