801 W Sproul Rd, Springfield, PA | Directions 1906439.939495 -75.349818
Can I give negative stars to this place?.
A 1 star Eh rating is an over statement. Poor, displeasing, horrible are all better. I went to this restaurant last night for a friend’s birthday party. I drove with 3 others all from NJ. It took us 1 hour to get there.
We got to the restaurant around 7. We were part of a party of 14 people & were seated promptly. Right away when I got to the table I saw a problem. We were packed in like a herd of cattle. There was one long table for 10 that should have seated 8. At one end there was a shorter round table that was for 2 but they shoved 4 people here. Plus they put an extra chair behind me. I couldn't pull it out because we used to hold gifts for the birthday girl and we had no where to put without putting it with the party next to us. My back hurt from sitting so straight.
About 30 minutes later the rest of the party arrived & our first waiter took the appetizer order. That came out fast! The bruschetta was nasty. It was soaked in oil & the toppings were eh. The calamari was ok I was told.
About 30 minutes later the waiter took our food order. Here is where it got bad. Our order took 90 minutes! In the 90 minutes they apparently switched servers on us. They kept bringing bread but gave up doing that. I lost count how many times the second waiter we had told us that on average there is a 45 minute wait for food on the weekend. THAT'S HORRIBLE! Get your act together, you can't do that people. Around 9:30 we finally got dinner after 6 tables in our room either finished and left or were about to finish their meal. All these tables ordered right before us or well after us.
My fettuccine alfredo was pretty good, but not worth the wait. Some people ordered baked foods that they needed spoons for because it was like soup. When questioned the waiter said that it was correct. My friend ordered a meal with veal in it. He's still looking for the veal. They should have said veal flavored. Another ordered a medium-rare steak. It came medium-well. When asked if it was okay by the waiter he hesitated & said ok. The waiter offered to recook it but he didn't want to wait 45 minutes again. Another person ordered the ravioli & got 4 for $20 bucks. Olive Garden gives you more.
After dinner the waiter asked who wants cake. He stopped mid-sentence because he ruined the last part of the surprise for the birthday girl.
They brought us the cake, we sang, they took the cake away to cut up & cut it to serve. While they were cutting it our third waitress came & asked my friend with the bad steak if he wanted a free dessert or coffee for it. He politely asked if as a table could have a 20% discount or free appetizers for all the above problems & the 2.5 hour wait. She said she would have to ask the manager. The manager/owner lady came over & told him “No we don't do that.” She refused to accommodate us like they didn't do anything wrong by making us wait, cramming us into the table, or by serving other parties. When we asked why the table of 2 got there food & left in an hour she said "Cause that was duce". How rude was that? She couldn't even say a table of two, she had to say duce. I asked if she would even take off 1/2 of the appetizers but she refused. We decided to stop wasting our breath & leave.
When the 3rd waitress came with the check she saw fit to take care of us where the manager wouldn't. We were thankful for that.
A place like this doesn't deserve business if they can't treat customers’ right & make good to keep the customer happy. We were better off going to the bowling alley across the street. It would have had better seating, better managers, better serving, & cost less. Living in NJ is a natural barrier to going back here but even if I lived in the area I would never go back. This place will go out of business or be bought by new managers at some point because these people don't know or care about their business.
Save your money go to Olive Garden, your experience will be better.
Upon our arrival everything appeared to be perfect. The wafting aroma of an active kitchen and the friendly reception welcomed us like old friends. We were seated immediately in a nice location and from here everything went downhill faster than an olympic downhill skier.
Our waiter, dressed in a white shirt with a black t-shirt underneath, began speaking to us in what I thought was a heavy accent but my wife expained that he was not talkig very clearly and at a break neck speed. Once I heard what he was saying we place our order and chatted celebrating 28 years of marriage.
Our appetizers arrived first and was pleasantly surprised. I ordered the four cheese platter only to find that there 2 maybe 3 cheese types. The balance was tasty enough as was the calamari my wife ordered.
Next, the main course was served. I ordered the Polo Marsala and my wife ordered the special which was a combination of seafood on a bed of linguini. Both dishes were terrible. The marsala sauce tasted like a beef stock thickened with baking soda with a few onion sslices and mushroom bits thrown in for good measure. The chicken was nothing more than a boiled breast of chicken ssliced nd placed on top of the sauce. The chicken was the pretty much the worst I've had in a very long time. It was so bad that I refused to eat another bite and opted for the bread and butter. My wifes seafood plate was not much better. After picking through a few of the seafood items she also concluded her self punishment. The linguini was undercooked and the mussells were small, rubbery and tasteless.
What surprised me the most was our waiters apparent lack of awareness or experience when removing our plates. We refused takeout containers and refused coffee or desert which I think are or should be clear signs of a problem, especially when paying 86.00. (not including the tip which pushed the bill to over 100.00)
Ok, well enough ranting. I am very dissappointed and will not be going to Cascata agin any time soon nor will I recommend it as a classic Italian Bistro. I am really thankful that we averted this establishment last week when I took my daughter and her firends out for her birhday dinner, that would have been a disaster.
It's hard to findnice places to eat and given the current state of the economy I think restaurants should be a little more attentive to customer satisfaction. I also should have voiced my displeasure but to be honest am not interesed in coming back or being placated. I hada wonderful time with my wife of 28 years and hopefully will be around for another 28.
Great food and atmosphere. My husband and I recently went to Cascata Caffe for our anniversary dinner. It was our first time there and it came highly recommended by our friends. We were not disappointed! The food was delicious! I had the grilled salmon and my husband had a veal dish (They were both specials, they have so many!) The portions were great; we were so full by the end of the meal that we had to take dessert to go! Our waitress was all very knowledgeable and nice. I would recommened this restaurant to anyone looking for a great dinner!
Our Experience at Cascata.
In refrence to the previous review, anyone who has ever worked in a restaurant will know that oil will be reused and bread is turned into croutons or bread crumbs. This is why I cook at home and rarely eat out.
On the occasion that we ate at Cascata, we found the food to be generous in portion and just average in taste, as if more food makes it better. The prices were high for the quality of the meal; I guess we were paying for the quantity. It took forever to get the main course. The servers apologised for the length of time it took for the meal to arrive and they were polite. We could hear the owner yelling loudly often throughout our experince. It reminded me of a Gordon Ramsy episode. I can only imagine what was going on in the kitchen. I hope the kitchen was cleaner than those episodes but after the previous review, I imagine it was not.
With pleanty of great restaurants around, I do not think we will be revisiting this one after our experience and the show the owner put on. You get more with honey than vinegar, doesn't he know that.
What a gross restaurant!. The foulest restaurant! At this restaurant the overwhelming issue is cost. To keep costs low the restaurant actually re-uses all seasoned oil that is put on the tables for dipping in bread. They then bring it back out to other people who are eating the saliva morsels from the previous persons oil dish. YUCK! The hygeine standards of those preparing the food is beyond suspect as well. Also all the bread that is on each table and touched and picked at by guests that is not used will be later turned into crutons for the salad. Thats disgusting! The service at the restaurant is good but is limited to the extremely slow execution of the food. Most of the steaks recently are a brown and not a red color before they are cooked leaving me to wonder about the quality and freshness of the food all-over. Also while tipping on credit cards the server will only receive 90% of what you sign off on. The restaurant actually pockets the other 10%. Slimy!
Service at a glacial pace.
We had reservations for eight for 7 p.m. on a Saturday night, as we were all reconvening at another spot at 8:30, or at least we hoped to.
The last of the party arrived about 7:10. Our orders weren't taken until 7:30 p.m. The salads and bread arrived promptly, but we didn't get our main courses until 8:45 p.m. We began interrogating our waiter about 8:20 about our order and he promised, several times in fact, that it would be "out in a few minutes."
When we finally got our food, it was all right, but nothing special. As for value, the meat and fish entrees, salad included, were in the $22-$25 range.
The waiter's apologies were minimal. He offered a sort of "sorry about that" response that you'd expect to get when, say, a fork or knife is missing from your place setting.
The final indignity was the 18 percent gratuity that was added to the bill, no doubt because there were eight in our party. We paid it without protest, mainly because we wanted to get out of there to our function. Still, I was reminded of the young couple in Bethlehem a few months before who refused to pay the mandatory gratuity and were cited by police, who themselves said the case against them wouldn't stand.
god food. We had a problem but they fixed it.
Great place!!!. Cascata Cage is just incredible. The food is always delcious. The service is always fantastic! The price is always right! it is a great place to go for a date night, family night or a night out with friends. it is small, so make sure you have reservations!!!
good place for good food but,.... We had an anniversary arranged, and we had asked for just a few things and they came up short. We needed a certain amount of highchairs and a small table for a cake and presents, and we were told when we arrived that they had the highchairs being used already. There was no cake table, as well. We had called to tell them we were running a few minutes late, they said that was fine, BUT the table had to be vacated for another party by a specific time. we agreed to do so, and have our cake at home, but they agreed to serve the cake. When the bill arrived, they were short with us. We were figuring out the bill, when the waitress informed us the other party was there, and more or less, to hurry up. SO I would not recommend this establishment for a large gathering.
It is the Best. I have gone to Cascata Caffe several times with my wife and with larger groups. The portions are a great size, and the taste is just unbeatable. My waiter was so freindly and able to answer any questions I had. They have a large number a specials every night that are described to you in complete detail at your table. My wife and I have recomened this little quiet Italian Caffe to all of my friends. I also must admit they also have a wonderful pizza just 4 stores done at Casacata Gourmet Pizza.
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