Recommends

fonie11

Joined 2 years ago

A southern meal with a northern twist. I'm from Tennessee . I was home sick so someone told me about Ms. Tooties Restaurant . When i walk in i wonder was this the right place, I could smell the southern cooking. The sevice was great and the food was good .I wonder if that had a southern cooking . I'm determine if a place doesn't know how to fried chicken they really don't know what they are doing.

This place took food to a different level when it come to southern cooking. I had fried chicken mac&cheese and cab.needed no salt or pepper . keep doing what you do in Phil. its was awesome.

Doesn't Recommend

Allaboutme

Joined 2 years ago

The worse experience!!!!!!!!!. My husband and I dedided to go to Ms. Tootsies to have dinner. We have had some issues with this establishment before so we decided to call first. The lovely woman who answered the phone assured me that it was still ok to come in and have dinner. You see they were closing at 11pm and we wouldn't arrive until 10:15pm. When we arrived we were seated immediately! The waitress took our order and brought our drinks. I said to my husband wow this is gonna be a good night. 15 minutes later the manager comes out and informs us that the kitchen was CLOSED for the evening and there was nothing he could do. The manager offered to take care of us the next time which was quite gracious of him but I'm not gonna take him up on the offer. I never went to an establishment that closes the kitchen 45 minutes before they close and doesn't even inform the waiters not to take anymore orders, especially when we called ahead. Ms. Tootsies has great food but the service is the worse!!!!! This is the third time that my husband and I had a bad experience at this place. 3 strikes your out!!!!!!!!

Recommends

sarahendricks

Joined 2 years ago

Great Food..Great Service...simply amazing. I had an amazing time at this resturant.. the food was amazing.. the service was excellent.. simply the best.. get there as fast as you can..

Recommends

John P.

Joined 5 months ago

Fried Chicken and Great Soul Food. I recently went to Ms. Tootsie's for an exemplary dining experience on a rainy day (Friday, July 8th). I am not familiar with Philly because I live in NJ and I am a regular patient at Univ. of Penn Hospital. I decided to go down South Street and it was an easy ride. Unfortunately I forgot about the hours and arrived at 4:30 PM. I went in to escape the rain and they graciously seated me at the two person window table. I explained I would be happy to wait until their 5 PM serving time but the pleasant waitress brought me a menu and asked what I wanted to drink.

Let me say at the outset that I go to a restaurant for the FOOD! Cleanliness, service, ambiance, etc.are secondary. I have a smoker at home and 3 deep fat fryers, so I know a bit about soul food and "Q" preparation. This was easily in the top ten of fried chicken that I ever had (in my 57 years)! It was crispy, moist and hot. The real trick with fried chicken is keeping it from drying out as you eat it after you cut into it. I cut my breast into 3 pieces and pulled it apart. The last piece was just as moist as the first. The sides all looked delicious. The mac and cheese was great. I wanted something plain so I tried the rice and gravy. It was on the plain side (as expected) but the gravy was very good.

The intro corn muffin was simply the best I ever had. As good as the accessory strawberry butter was, the muffin was sweet and full of corn taste all on its own. I could have eaten 6 of them with a stick of warm butter and been content. The sweet tea was delicious.

On to the desserts, which were mostly exemplary as well. I had one dessert with my dinner and took home all the others. The sweet potato pie was simply the best I ever had and for $5 a large slice, I was happy. I am not a huge fan of sweet potato cheesecake and I like a heavier cream cheese frosting on my red velvet cake (the cake was delicious however). But the dark side of the moon cake made my chocoholic wife and daughter very happy, even after a day or two in the fridge! The lemon pound cake & carrot cake were also delicious.

Needless to say I will be returning for many more visits every time I go to the hospital for my follow up visits.

Recommends

NaiNai

Joined 2 years ago

Ms. Tootsie is sent from heaven!. Food was perfect and the service was amazing. I come from NYC just to get a bite to eat !

Recommends

charity1230

Joined 2 years ago

Excellent Food. I had an excellent time at Ms. Tootsie's. I had the fried chicken, which is not easy to make (I don't care what people say). My friend had seafood and that is what I will order next time. i wanna try it all! The sides were great - I had the greens and yams (yams to die for) and hot corm muffins that were right on the money. Great place to take family members or have an initimate dinner with a friend. The ambiance is perfect for that. Thanks Ms Tootsie's!

Recommends

msmoment1

Joined 2 years ago

One of my best dining experiences!!. I took my mom about 2 weeks ago for her bday, along with some family members & we had a verrrry nice time!! So, this past weekend, i took my auntie for her bday, along with some more family members, & again, we had a verrry nice time!! Especially, the bday song/entertainment provided to us!! Thanks Much- Will Be Back Soooon!!

Doesn't Recommend

SEEJONES

Joined 2 years ago

Great food ---VERY BAD EXPERIENCE!!!. I knew we were in for a ride when we entered the crowded vestibule decorated with champagne colored curtains joined together with safety pins. After waiting fifteen minutes to submit our name for the buffet we stood by the oversized, unmanned reception desk waiting for a seat at the bar. After about 40 minutes we managed to get two of the four empty seats at the bar. One might think that if customers have been waiting close to an hour for a table they might be thirsty. One might think the bartender might ask if we wanted one of their over-priced beverages. That didn’t happen we couldn’t even get eye-contact. Bad business practice--- YOU JUST MISSED AN OPPORTUNITY TO MAKE SOME MONEY!!

After stewing in thirst and anger one of two hostesses says follow me and seats us at a table on the main level after we had been waiting for a table for the buffet. I politely say “we are waiting for a table at the buffet” and she says “unfortunately it will be another hour for the buffet.” Dumbfounded, thirsty and irritated after almost two hours we said we’ll stay here at this table, next to the cold window. After sitting for 8 minutes, with no menus, no water (yes still thirsty) the waiter walks up and asks if he can take our order. Then he sees that we have no menus…… oh I’ll get you some menus. Then the other hostess returns and says I have a table at the buffet if you are still interested. We jumped at the chance and schlepped up to the second floor to wait another 20 minutes for plates and for someone to serve us at the buffet. During the wait and before we had even been given a plate we were presented with a check. WHAT!!! I can’t even get a drink and you are handing us the check. This is why I hesitate to patronize black businesses. POOR MANAGEMENT!!!! If it wasn’t for my fiancée cracking jokes and trying to keep me jovial I would have flipped the wobbly table over.

So after getting our food and being seated, I still had nothing to drink, not even water. After trying to get the attention of one of the three staff members we were served a delightful sweet tea that seemed to make everything better, at least for a little while. I think Moses had an easier time parting the Red Sea that I did trying to get a refill. So we finished our meal paid the check that had been sitting on the wobbly table since before we had our plates and headed downstairs. As we passed the owner standing at his post one might think he would say thank you or acknowledge us in some way. Instead he looked at us like we stole something, YOU’VE GOT TO BE KIDDING ME!!! His sour face was a reflection of his poor restaurant management. It’s really a shame because the food was very good. The polite/overwhelmed wait staff did the best they could under poor leadership.

The only reason I give the restaurant one star is because of the food. However it’s about customer service and spending hard earned money on a great dining experience. If not for the poor management and chaos, Ms. Tootsi’s could very well be an upscale restaurant.

If you want a great soul food experience try Delta’s in New Brunswick, New Jersey 12 Dennis Street. They do it right!!!

Recommends

Naomi Street

Joined 2 years ago

An Amazingly Fabulous Experience. I've had dinner a few times at Ms. Tootsie, and have never been disappointed with the service, and more importantly, with the quality of the food. Based on that, we recently had a large family dinner, using the private second floor. The family members couldn't stop raving about the amazing food, the ambiance, and the extraordinary service. We've engaged the owner, Keven Parker, to cater our youngest son's wedding reception through is catering service. His table decor was beautiful, and again, the service and food were items that guests couldn't stop talking about - I would recommend this restaurant, and his catering service, unconditionally to anyone who wants quality, class and reasonable prices.

Doesn't Recommend

dannyb501

Joined 3 years ago

Christmas Disappointment. This year my family decided to try a restaurant out for Christmas instead of cooking. My grandmother made reservations a week before for 3:00pm but the owner called her back stating that they were not opening until 5:00pm. This was fine until we arrived at the restaurant today to find out that they had opened before 5:00pm. When I confirmed our reservation, the owner, Keven told me that he thought the reservation was for 6:00pm. I told him no and he said they already had a large party and were going to have to seat us in another section. One of the employees took my party of 17 people up to the 3rd floor where we waited 30-35 minutes. We had reservations and our table should have been ready at 5:00pm. We were seated but there was no water or bread out. Our servers took our order and never offered bread or water. After 15 - 20 minutes I asked for bread and they brought muffins out. I understand that we had a large party but we waited until almost 7:00pm to eat. Some of us had to wait for our sides and some of the food was cold. This was a major disappointment! I have been to this restaurant before and had a good experience but today my overall experience was bad. The food was not horrible but after waiting for so long it just wasn't worth it. My grandmother asked to speak with the owner who was not available. My grandmother spoke with the manager and explained the situation. She admitted that they messed up on their end and she would look at our bill and she what she could do. She returned stating that the she removed all our drinks (which she did not) and gave us a bunch of Tootsie Pops. I am sad to say all of us were so disappointed that we will probably never return to the restaurant. I don't know what happened with the customer service this time but it was horrible.