05/17/09

Their service lack of professionalism! Watch out!

by liffeous

I was referred to RX by various frens due to recommendations of fantastic and authentic american breakfast.

The service was totally unprofessional!

We were served HALF the usual portion and the waiter did not even falter when question about it and seem unfazed!... He only returned briefly after checking with the kitchen to inform us abt the minor mistake! It was totally unacceptable behavior! Where is the customer service?

The food was only decent but the experience left a sour taste. Will not return again.

• Pros: decent food.
• Cons: Unprofessional Service

01/17/09

great food and ambience

by michaelross

Eclectic offerings for vegetarians and meat eaters alike. Combined locally grown produce into novel combinations that were refreshingly delicious and beautifully presented on the plate. The atmosphere was hip and friendly. Staff and diners all seemed to be having fun. Funky decor featuring century old features of the apothecary mingling with new photography of local artists. The owner greeted everyone at their table personally. All in all, a great experience!

• Pros: ambience, food, service

04/21/08

It might leave you wanting

by trip2

This restaurant used to be a gem. The menu was exciting with interesting choices and creative dishes with fresh, locally grown ingredients. Unfortunately, it seemed to have peaked and is now on the decline. The dinner menu seems to offer the same dishes month after month. Once you have visited a few times, there's nothing new from which to choose. The New York strip, the pork chop and the branzino have been offered the same way for what seems like a year or more. Brunch weekends are usually crowded and in the past, seemed to run efficiently. However, the manager that seemed to have kept things running like a well-oiled machine is no longer there and what has ensued is lack of service, food quality and chaos with an attitude. I was there this past weekend at 10:00 am and waited along with about 10 people outside (and inside) the door for a table. There were plenty of tables available for seating but the staff was so busy with the few tables that were seated that no one attended to the door. Once we were seated, we waited around 10 minutes for coffee. The bottomless cup that Rx boasts was not available to us as we finished our cup of coffee before our brunch dishes arrived (about a thirty minute wait) and asked twice for a coffee refill but never received it. I'm assuming our food had been prepared for a while and was waiting on a counter for when we received our food, the eggs and potatoes were cold. We ate our breakfast in want....we needed ketchup, we needed butter and we needed coffee refills...but we got none of these things. What we got was average food (at best) and nonexistent service. It seems that quality control and efficiency are greatly lacking and the excitement that used to be evident that was demonstrated by creativity in the menu and good service is no longer available at Rx. That same morning I ran into a neighbor who had eaten at Rx the same morning I had. His thoughts were, "It was a horrible experience. I doubt if I'll be back."

• Pros: Nice location, good atmosphere, parking, friendly owner
• Cons: Bad service, cold food, lack of creativity on the menu