04/17/09

Horrifying Sickness!

by 9livesk

I went to this restaurant with my father and cousin about a month ago. I ordered the crab cakes, and my cousin ordered the steak. Both of us were quite sick for the days to follow. We both missed two days of work and the sickness was quite violent. We told my father of this and he called the restaurant to let them know what happened. He was blown off completely at first by the manager. The manager was quite rude to him, and did not offer to do anything about the situation. My father called back on another occasion and asked for the owner, who matter of factly told my father it was not his problem that both my cousin and I got sick. My father requested his money back for the dinner, since my cousin and I were not able to keep it down anyway, but was quite clear that he wanted the waitress to keep her tip as she was very attentive, especially considering she was the only waitress working that night. Also, keep in mind my father is a very calm and collected man, there is no chance at all that he was anything less than calm and collected during the entire conversation. The owner said he would absolutely not give us any money back, nor would he apologize for the inconvenience. Frankly, I feel this restaurant making myself, and anyone else sick, is no joke, and the fact that both the owner and the manager do not seem concerned that their restaurant is making people extremely sick, makes me question how their restaurant is run and managed. Where do they get their red meat? How long was that crab meat sitting in their kitchen? And furthermore, they should at least admit they made a mistake. To not apologize at all, not only do I feel these people made me sick, but that also feels like they are spitting in my face. I am strongly encouraging anyone, and everyone, not to go to this restaurant.

• Pros: Waitress was lovely.
• Cons: Management rude, and extreme sickness

02/15/09

Worst Valentine's prix fixe ever!

by mtl325

I brought my girlfriend to the Green Valley in for Valentine's day. The price was 65 dollars per person. I must say each of the four courses was supremely disappointing.

For my first course I ordered the prawns. Clearly there was not enough effort to devein them or they were of low quality. The prawns had a very strong flavor, so strong that I continued to smell them throughout the rest of the meal. Adding insult to injury they were overcooked.

My second course was a lobster-corn chowder. The soup was not terrible but had a green hue leading me to believe that tomalley was the main lobster seasoning. There was almost no meat in the soup and the meat that was in the soup had a texture closer to scallop than lobster.

For our main course I ordered the lobster tail and my SO ordered the filet medium rare. We split entres to have a half surf and turf. The lobster tail and filet were both over cooked. The tail had been sitting out too long and was overcooked resulting in a tough partially crispy texture. The filet was blackened and the center might have been considered 'medium' at a low end steak place. The gorgonzola/egg cake the filet came on was over cooked (recurring theme). And the bed of herb rizzoto my lobster came on was (surprise!!) significantly undercooked.

Desserts were okay. We were so over the place we ordered them to go. I had a apple springroll with carmel ice cream and the girlfriend has a flourless chocolate tart. I got around to the springroll later after we got home. It tasted a lot like a McDonald's apple pie - which was awesome because I like McDonald's apple pies, but then I remembered I can get two for a dollar from the drive through.

Which brings me to the service portion of our evening. It was not good. The courses came out slowly and our server continuously reminded us of how slow the courses were coming out by telling us they'd be out soon.

I ultimately felt cheated out of 150 bucks for v-day dinner.

05/03/08

Thank you for the constructive criticisms.

by ValleyGreen

Our sincerest apologies for this person's experience. Unfortunately, she and her husband had been seated behind a large party. This resulted in an extra ten minute wait for her salad, and a twenty minute wait for the entrees. We should have conveyed to them that there was going to be a little bit of a wait.

We also apologize that we were unable to discern her unhappiness with her food. Her server was given a positive response when asking about their experience, along with an 18% gratuity. If we had known she was unhappy in the slightest, the situation would have been remedied immediately. We also recommend reservations. While this party was a walk-in, a reservation would have allowed us to know that it was a special occasion and that they were under time constraints.