Guy at the salon. I came to your salon to book some appointments for my girlfriend. I came straight from work so I was glad that the salon is open late. The receptionist was very kind and friendly and answered all of my questions. She helped me pick out a spa package for my girlfriend and we put together a gift certificate. My girlfriend was shocked when I gave her the certificate. I recommend this salon to everyone, women & MEN. I felt very comfortable.
father and son day.
My dad wanted to surprise me by reaching out and asked me to set up a spa day on him. I had previously heard good things about Gary and Eddie...plus their place was open on a Monday.
The massages and facials there are awesome. Agatta did our swedish massages. They were good and her professionalism and service were incredible.
My facial was relaxing as well as informative. Halena did a wonderful job. She's definitely an asset to their business.
I didn't have as great an experience with my haircut or mani/pedi. After informing a woman at the front desk, nothing was really done. I was quite pleasantly surprised to hear back from the owner himself just two days later. Gary was deeply apologetic about the issues. He agreed to refund me for the services I had problems with and kindly asked me back in for a complimentary service.
I really admire business owners who listen to what they're clients have to say and honestly strive for that 110% satisfactory experience. It really doesn't happen often these days. It certainly is the only real way to gain new loyalty and reduce churn.
I am very much looking forward to returning now, and I will be sure to tell all my friends how they really turned around what could have been a quite negative memory.
I love my haircut!!!.
I have had my hair styled twice in the past few months by Dawn. I asked her to do an update of a haircut my mom had 25 years ago-- the Dorothy Hamill and Dawn did such an awesome job recreating the same look, but with a modern twist.
I love the round shape and movement she gave my usually flat hair! This is the best haircut I've ever had and the staff at Ettore is very professional and helpful. Dawn is fun to talk with and really warm, she made me feel right at home and even remembered me by name and asked how my mom liked the cut when I came back the second time. She is always up to take on a challenge and does such beautiful work!
Can't wait for my next trip! And the student discount is awesome!
December 30, 2010 by Michelle in Philadelphia, PA
Worth the trip from the 'burbs. My husband and I both have our hair cut by Dawn at Ettore. Her skill with color is amazing, and I always leave feeling like a million bucks. She always takes the time to ask me what I want to change, offering suggestions to keep the color interesting and the cut updated. Dawn also makes recommendations on hair care products for me. Even though I live in the suburbs and could go elsewhere, I love going to Ettore (by train-right off the Market East station) and having Dawn "create". The staff is pleasant and accomodating, and I enjoy being able to sit practically on Market Street and see Center City as my hair is cut, colored, and styled.
LOCATION LOCATION LOCATION + STYLE STYLE STYLE.
I can't say enough good things about the salon - first the obvious stuff - FABULOUS Hours - even Monday's and all evenings! Clean & Stylish surroundings -nothing is dated or dusty always spotless & modern! Location Location Location whether I am coming in from work or from the burbs this salon is steps away from center city & trains! And then there is the stuff you won't know just seeing the place - there are the people. Dawn my stylist & colorist has changed my hair for the better over a few years. We talk and she listens and figures out what works for me - my lifestyle, my hair texture & color needs & concerns - and then she works her magic and I always walk out pleased and in love with my style, color & the experience. Dawn and actually all the people I have met are not only professional and friendly but they have all been there for several years now and seem like family - something you can't buy or put a star against. That just happens!
Enjoy the experience!
Amazing Salon. I first moved to Philadelphia and was looking for a great stylist. I tried Ettore and fell in love with the atmosphere. I met with Dawn and absolutely love her work. My haircuts have always looked great. I also have never highlighted or dyed my hair. I finally trusted her to highlight my hair and it came out great. If your looking to find a new stylist, try Dawn!
Finally a Great Stylist.
What a great experience. I went to Etore salon a few weeks ago after being referred to Dawn. I've been to some other top salons in the city and have been constantly searching for that "stylist" who would truly listen to what I wanted. Thank goodness, I finally found her. Dawn spent time on my consultation, listened to what I had to say and offered her suggestions. She went over color choices that would work best for me. I never felt rushed and I felt she truly wanted me to be able to maintain that look at home. She also suggested some products to help me maintain my haircolor and style.
I look forward to my next visit with Dawn!!
BANG FOR YOUR BUCK.
ettore's salon and spa, was such a great experience. I had the whole works done to treat myself, everyone was terrific from the moment I steped in until I put my coat on and left, I was so happy with all the results from hair color and style, to makeup to facial to nails. ettore's gives the cutomer the most bang for their buck. love it, I WILL RETURN AGAIN.
thanks to all.
Great cut and color. Had a cut and color with Randall he took his time with me and my hair to a great look and it grew in even. I will go back again.
Botched Dye and Perm.
I just recently went to Ettore this past week to get a "Body Wave" or basically a perm. I was VERY worried as I did not want to have that poodle look, nor did I want anything "scrunchy". The LAST thing I wanted was hair that needed to have tons of gel and hairspray and be crunchy to the touch. For years I have been a slave to the curling iron, and have been reading about how perms (or body waves) are much better now and they do not use those spiral rods. I went in explaining that I always curl my hair and I wanted to be able to just wake up an go without as much work to my hair. They told me they could do it-and even repeated that I wanted that curling iron look. I also expressed that I wanted a nice natural large curl, which I was promised I would receive. Well, what I got was tight, crunchy hair with too much product in it. It was a waste of money. If they could not do the look I wanted-fine-be honest, and I would respect a company more for it. My hair is exactly the look I did not want. I have no idea how she could even explain that my look is "curling iron curls" since it basically looks like I spend an hour in those awful spiral rods. If you do go for a perm, go with pictures, and make sure it can be done.
I was also at Ettore for a single process and highlight a few years ago. I figured I would try it out again with a different stylist, especially since they are open late and can accommodate my crazy schedule. First of all I think I was charged for breathing their air as I was charged way over what I was told. The single process was light on the top of my head (the color I wanted all over)-but half way down my hair the color was significantly darker. My hair changed mid-strand. It was not nicely done-but of course they tell you how great it looks even though it's "different"
I'm just hoping I can do something with this awful perm. I think it will end up being more work and not the time saver I was hoping for.
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